Awareness and Engagement
Heat hotlines are telephone helplines that can provide information during a heat wave to members of the public. Hotline operators can share information on how to access cooling resources like cooling centers, identify symptoms of heat-related illness in real-time, and connect users with emergency services as necessary. Heat hotlines can prevent heat-related illness and death by connecting users with resources.
Establish a telephone hotline to provide real-time advice to members of the public on extreme heat and resources for cooling.
Considerations for Use
Depending on climate, hotlines can be active year-round or at select high-risk times of year (e.g. seasonally or during a heat wave).
Climate:Cold, Hot/Dry, Hot/Humid, Temperate
Policy Levers:Awareness and EngagementGovernments may design and operate programs with the goal of increasing awareness and engagement among constituents or stakeholder groups about the risks and opportunities of extreme heat.
Trigger Points:No-regrets actions (low cost/low effort but substantial benefit)Interventions that are relatively low-cost and low effort (in terms of requisite dependencies) but have substantial environmental and/or social benefits.
Sectors:Disaster Risk Management, Informal Settlements, Public Health
Target Beneficiaries:Heat-vulnerable communities, Residents
Phase of Impact:Emergency response and management
Metrics:Number of calls received
Intervention Scale:City, State/Province
Authority and Governance:City government, State/provincial government
Implementation Timeline:Short-term (1-2 Years)
Implementation Stakeholders:CBOs, City government
Funding Sources:Grants and philanthropy, Public investment
Capacity to Act:High, Medium
Co-benefits (Climate/Environmental):Provide flood protection
Co-benefits (Social/Economic):Build social cohesion, Improve human health